OT owner of the Website www.officialcolosseumtickets.com (hereafter the “Website”), is a company dedicated to the reservation and sale of activities, excursions guided tours and other touristic activities throughout the world, for those Users who are interested in contracting said services. OT places a platform www.officialcolosseumtickets.com at the disposition of its Users, through which a natural or legal person (hereafter “the User”) can reserve tourist activities, excursions, guided tours and transfers.
The details of OT are as follows:
Name: NAFASP SL
Spanish Fiscal Identification Number : B-76590405
Address: C/ Castillo 41 1º -oficina 100 38003 – Santa Cruz De Tenerife
Contact Email: email@example.com
1. GENERAL CONDITIONS OF WEBSITE USE AND ACCESS
If you access, view, or use the materials, content, or services via the Website, this implies that the User understands and accepts these General Conditions of Use, which define the rights and obligations of OT . and the User, regards the contraction of touristic activities and guided tours.
These are the only General Conditions of Use applicable to the use of the Website (notwithstanding that some services may entail specific conditions) and to the contraction of services which supersede any other conditions, except in the case of a previous agreement in writing between NAFASP SL . and the User.
To access the Website, User registration is not required. However, to be able to contract any of the services offered by NAFASP SL . it is required that the User registers and accepts these conditions before making the corresponding payment.
2. PURPOSE OF THE WEBSITE
OT has developed this Website to offer the User a service for the reservation of activities, excursions, and guided tours in Italy.
OT provides for the users an informative Blog, which includes photos and general information of Italy.
In general, the contracting of the services offered by OT will be carried out between the User and OT.
The information displayed by OT through the Website is, in any case based on the information provided by the local providers.
3. RESERVATION WITH OT AND REGISTRATION ON THE WEBSITE
To be able to make reservations via the Website, the User will have to provide their personal details (name, surname, e-mail, telephone and mobile), or in their case the data of the person in whose name the activity is being reserved, with OT being able to make the reservation solicited by the User.
By accepting these General Conditions of Use, Users state that they will provide correct, exact, current and complete data about their identity, or the person in whose name the activity or transfer is being reserved. In this way, the Users will be responsible for the accuracy of the data given to OT and of any consequences which could arise from errors in this information.
4. SPECIFIC CONDITIONS REGARDING THE RESERVATION OF ACTIVITIES, EXCURSIONS AND GUIDED TOURS
The reservations made by each User via the Website are subject to the specific conditions which apply to each activity, excursion or guided tour. The User can find these conditions in the description of the activity on the Website, and in the confirmation email sent by OT after the reservation is made.
4.1 General Conditions Applicable to all Services.
In general, the reservation of activities, excursions and guided tours that OT promotes through its Website are subject to the following conditions:
Users can modify the details of their reservation if the conditions of the activity, excursion, and/or guided tour permit this. In order to make this modification, the User may send an email to firstname.lastname@example.org provided in the mail the reservation details.
The minimum notice period to book an activity varies depending on the activity, excursion and/or guided tour that the User would like to reserve. This can be seen in the details of the activity on the Website. OT informs you that it is impossible to reserve an activity with less notice than that which has been indicated in the corresponding activity.
4.2 Specific conditions relating to the information of the activity, excursion and/or guided tour reserved.
The meeting point, date, time, duration and all necessary information for the activity, excursion and/or guided tour reserved can be found in the description of each service, both on the Website and in the confirmation email that OT sends to the User once the reservation is made.
In the confirmation email as well as giving you all the information regarding the reserved service, OT may provide the User with a reservation voucher for the activity, excursion and/or guided tour.
Users must be punctual and be at the meeting point at the time and on the day indicated on their voucher, as all activities, excursions and/or guided tours have a specific departure time, and it is impossible to modify the start time.
Duration of the activities, excursions and/or guided tours published on the Website are of a referential nature and could be subject to variations depending on the functioning of the service on the day or a factor external to the provider and/or OT such as inclement weather, traffic, demonstrations etc.
If, once the User is in the destination and has questions relating to the service reserved, and in particular with the meet point of the activity, excursion or visit the Users can contact the provider on the telephone that appears in the voucher OT sends when confirming the reservation.
OT informs you that the provider may request that you show your voucher before the tour begins. OT does not accept any responsibility should the User not do so.
5. RESERVATION FARES
The contracting conditions of OT reserved services will be formalized once the Users have completed and accepted the activity or transfer reservation form and this has been confirmed, with the reservation and payment processes having been completed correctly.
The prices will be indicated by OT when the reservation of the activity or transfer chosen by the User is being made. All services are immediately confirmed and payment should be made immediately by credit or debit card (Visa or Mastercard) or via PayPal.
In general, OT takes payment via the web page of the activity, excursion, guided tour and/or transfer reserved by the User.
These prices are expressed in Euros (€), with tax included, and with the total value indicated in the final step when contracting the service.
Usually, OT does not apply discounts in the provision of its services, unless it is established in the conditions of the corresponding activity, day trip, guided tour.
The contract is considered signed by the client at the same time that he/she completes the booking process. Immediately after the last step of the process a message will appear on the website page to confirm that the reservation has been made.
After receiving the confirmation of the reservation by OT, the client must pay the total amount of the service with one of these payment methods:
a) Credit Cards
b) PayPal transfers
Due to the characteristics of the services offered, to the timing and the procedure of a distance sale and to the prices applied, all the services offered are subject to the following “special economic conditions” about modification and cancellation:
If after 48 hours from the moment the contract had been accepted OT hasn’t confirmed the reservation and the client has not proceeded with the payment yet, the client is entitle to break the contract without paying any penalty
No reservation modification costs apply when the modification refers only to the date, and / or schedules, and / or the name of the person referring to the service added if the request proceeds more than 48 hours in advance with respect to to the service start time.
No money reimbursement is granted, nor substitutions for those services not performed by the client, that is, where the client does not attend (show) or partially attends.
Any request of modification or cancellation must be sent via email to email@example.com, including the reservation code/s, personal details and the email address of the person in charge of the booking and the list of changes required.
Having made the reservation, Users will receive an email which confirms receipt of payment for the contracted service and will provide a receipt for said services. The User should take into account that this receipt is not equivalent to the corresponding invoice for the contraction of these services. The User can solicit this invoice once the reservation has been formalized via the Website.
Users shall notify OT of any undue or fraudulent charges on the card that was used for the purchase by writing to firstname.lastname@example.org, as soon as possible for OT to be able to make the necessary adjustments.
6. CANCELLATION POLICY
Hence, the specific cancellation conditions will be applicable to each service, which establish the cancellation time and possible penalization.
OT will manage cancellations and will confirm the cancellation policies of each activity, excursion, guided tour and/or transfer.
7. CONDUCT ON THE WEBSITE
Users will not make licit, honest and correct use of the information and content accessed via the Website, and all this comes under the principles of good faith, respecting legality and the present General Conditions. In particular, but not limited to, Users should not:
i. Register or communicate details which are not correct, exact, complete and/or current, nor access the Website using the name, details or password of another User, or supplant any other person or identity.
ii. The User may not access or use the Website or the Entity’s systems or services in any way that OT might judge to be illegal, fraudulent or related to any criminal activity.
iii. Introduce or transmit electronic viruses which could make unauthorized alterations in the content or integrated systems of the Website.
iv. Create a profile, or use the Website to use or reuse any illegal, offensive, abusive, indecent, defamatory, obscene or threatening material, or that constitutes an infringement of Intellectual Property rights, trademarks, confidentiality, privacy or any other right, or is otherwise offensive, reprehensible to third parties, or whose content has computer viruses, political propaganda, advertising, chain mail, mass mailing or any other type of spam and, in general, any content that can cause any kind of necessary inconvenience.
v. Download, send, or distribute in any other way content or applications which could fall foul of any active legislation or impinge on the rights of any third party.
8. LIMITATION OF RESPONSIBILITY
Under no circumstances OT will be responsible for any of the following client losses or damages: a) loss of data or personal objects; b) any kind of economic losses; c) any missed work, economic, social or cultural opportunity; d) damage to the reputation; e) damage for libel; f) losses caused by third parties. Moreover OT is not responsible for consequences caused by: a) demonstrations; b) workers strikes; c) transports delays (public transports such as buses and metro or planes, trains and boats); d) car accidents or traffic; e) maintenance or construction works; f) any inappropriate use of the website.
OT is not responsible for diseases, thefts, grievances, equipment breakdowns, governmental restrictions, acts of war and terrorism, bad weather conditions, transport breakdowns; it is not responsible if museums, churches or other places part of the booked tour are closed without notice or with a too short notice (less than 48 hours before the time the service is supposed to start) that does not allow the company to inform the clients. For any of the reasons above mentioned OT will not refund the client.
OT is not responsible for mistakes made by the client during the reservation process about his/her personal details.
9. INTELLECTUAL PROPERTY
Intellectual and Industrial property regarding the OT Website.
Any and all intellectual property rights associated with the Website and its contents are the sole property of OT or third party Websites. All designs, texts, custom graphics, logos, icons, buttons, software, names, brands, industrial drawings and other items that appear on the Website are property of OT
OT does not give the User any license or authorization of any kind regards its intellectual and industrial Property or any other kind of rights related to the Website, services and Contents. In no case will the access and navigation of the Users imply a renunciation, transmission, license or total or partial cession of these rights on behalf of OT.
Any use of these contents not previously authorized by OT will be considered a serious infringement of the intellectual or industrial property rights and will give rise to legally established liabilities.
OT reserves the right to make as many changes as necessary to these General Conditions of Use. If any modifications are made, Users will be previously informed. These modifications will be valid from the moment they are published on the Website.
11. LEGAL INVALIDITY OR INEFFECTIVENESS
The invalidity or ineffectiveness of one or more parts of these terms and conditions don’t invalidate or make ineffective the rest of them.
12. CHANCES AND ACCESS
OT has the right, without obligation to communicate it, to cancel and/or modify part of the general regulations and terms and conditions. It has also the right to forbid the access to the website to specific users or clients.
13. COURT AND ITS REGULATION
Terms and conditions in use are regulated by the Spanish legislation. For any controversy the Court of Santa Cruz de Tenerife is nominated as place of jurisdiction.
14. INSURANCES AND LICENCE
Nafasp SL, is a limited liability company sole trader. It has a valid travel agency and tour operator licence (N° 0002547.1) issued by the Tourist Office (Viceconsejería de Turismo) of Santa Cruz de Tenerife district (Spain). Nafasp SL is covered by compulsory insurance taken out with AXA Seguros S.A. company. The insurance policy number is 46569041.